Support: Tickets: New

Trouble tickets are generally answered 9AM - 5PM EST, weekends and holidays excluded. Even though we try our best to assist you quickly, please allow 24-48 hours to hear back from us.

For immediate assistance browse through our Support Center and Knowledge Base. You can find answers to many questions in just a few minutes. If still experiencing problems, send us a report.

User Information
Your problem(s)
Attachments
(.asf, .asc, .asx, .avi, .bmp, .doc, .docx, .eps, .gif, .gz, .html, .jpe, .jpeg, .jpg, .js, .mp3, .mp4, .mov, .mpeg, .mpg, .odf, .ods, .pdf, .png, .pps, .ppt, .pptx, .ra, .rm, .rtf, .swf, .tar, .tex, .tif, .tiff, .txt, .wav, .wmv, .xls, .xlsx, .zip)

You get this if you're not logged in. Completing this CAPTCHA helps SIMIODE stay free of spam.

Human Check

Debug Console

Close7 MBRequestSessionTimelineDatabase31Events17
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( REDIRECT_SCRIPT_URL => /feedback/report_problems, REDIRECT_SCRIPT_URI => https://simio... Array(
REDIRECT_SCRIPT_URL => /feedback/report_problems,
REDIRECT_SCRIPT_URI => https://simiode.org/feedback/report_problems,
REDIRECT_HTTPS => on,
REDIRECT_SSL_TLS_SNI => simiode.org,
REDIRECT_STATUS => 200,
SCRIPT_URL => /feedback/report_problems,
SCRIPT_URI => https://simiode.org/feedback/report_problems,
HTTPS => on,
SSL_TLS_SNI => simiode.org,
HTTP_USER_AGENT => CCBot/2.0 (https://commoncrawl.org/faq/),
HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8,
HTTP_ACCEPT_LANGUAGE => en-US,en;q=0.5,
HTTP_IF_MODIFIED_SINCE => Sat, 19 Jun 2021 23:59:31 GMT,
HTTP_ACCEPT_ENCODING => br,gzip,
HTTP_HOST => simiode.org,
HTTP_CONNECTION => Keep-Alive,
PATH => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.4.10 (Debian),
SERVER_NAME => simiode.org,
SERVER_ADDR => 74.208.170.104,
SERVER_PORT => 443,
REMOTE_ADDR => 3.227.235.216,
DOCUMENT_ROOT => /var/www/simiode,
REQUEST_SCHEME => https,
CONTEXT_PREFIX => ,
CONTEXT_DOCUMENT_ROOT => /var/www/simiode,
SERVER_ADMIN => [no address given],
SCRIPT_FILENAME => /var/www/simiode/index.php,
REMOTE_PORT => 43178,
REDIRECT_URL => /feedback/report_problems,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.1,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /feedback/report_problems,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1631786267.609,
REQUEST_TIME => 1631786267
)
separator .
orderBy id
orderDir asc
1 registerIP
2 access
always
renew
tracker.sid e362f8ba677e72eba07e998f02159257
tracker.ssid e362f8ba677e72eba07e998f02159257
tracker.rsid e362f8ba677e72eba07e998f02159257
session.token 33e6b24b97713da4c1678cd0dbec6f85
  • site 0.048 seconds (+0.048); 3.50 MB (+3.500) - afterInitialise
  • site 0.106 seconds (+0.058); 5.00 MB (+1.500) - afterRoute
  • site 0.132 seconds (+0.026); 6.50 MB (+1.500) - afterDispatch
  • site 0.151 seconds (+0.019); 6.50 MB (0.000) - beforeRenderModule mod_custom (Hub Footer)
  • site 0.153 seconds (+0.002); 6.75 MB (+0.250) - afterRenderModule mod_custom (Hub Footer)
  • site 0.153 seconds (+0.000); 6.75 MB (0.000) - beforeRenderModule mod_googleanalytics (Google Analytics for Website)
  • site 0.155 seconds (+0.002); 6.75 MB (0.000) - afterRenderModule mod_googleanalytics (Google Analytics for Website)
  • site 0.155 seconds (+0.000); 6.75 MB (0.000) - beforeRenderModule mod_googleanalytics (Google Analytics 4 for Website)
  • site 0.156 seconds (+0.001); 6.75 MB (0.000) - afterRenderModule mod_googleanalytics (Google Analytics 4 for Website)
  • site 0.156 seconds (+0.000); 6.75 MB (0.000) - beforeRenderModule mod_collect (Collect)
  • site 0.158 seconds (+0.002); 6.75 MB (0.000) - afterRenderModule mod_collect (Collect)
  • site 0.158 seconds (+0.001); 6.75 MB (0.000) - beforeRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.167 seconds (+0.008); 6.75 MB (0.000) - afterRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.167 seconds (+0.000); 6.75 MB (0.000) - beforeRenderModule mod_menu (SIMIODE Main Menu)
  • site 0.218 seconds (+0.051); 6.75 MB (0.000) - afterRenderModule mod_menu (SIMIODE Main Menu)
  • site 0.218 seconds (+0.000); 6.75 MB (0.000) - beforeRenderModule mod_search (Search)
  • site 0.221 seconds (+0.003); 7.00 MB (+0.250) - afterRenderModule mod_search (Search)
  • site 0.227 seconds (+0.006); 7.00 MB (0.000) - onAfterRender
  • site 0.231 seconds (+0.004); 7.00 MB (0.000) - sessionStore
7 MB

31 Queries Logged: 0.0091545581817627 seconds

  1. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '5864caf80c27bc8a3d6e69de948946e6'
  2. DELETE
      FROM `jos_session`
      WHERE `session_id` = '5864caf80c27bc8a3d6e69de948946e6'
  3. SELECT data
      FROM `jos_session`
      WHERE `session_id` = 'e362f8ba677e72eba07e998f02159257'
  4. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT session_id
      FROM `jos_session`
      WHERE `session_id` = 'e362f8ba677e72eba07e998f02159257'
      LIMIT 1
  6. INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('e362f8ba677e72eba07e998f02159257','0','1631786267','3.227.235.216')
  7. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  8. SELECT b.id
      FROM `jos_usergroups` AS `a`
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE `a`.`id` = '1'
  9. SELECT *
      FROM `jos_viewlevels`
  10. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
  11. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  12. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_feedback'
  13. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  14. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  15. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_tags'
  16. SELECT m.*, r.model AS aro_model, r.foreign_key AS aro_foreign_key, r.alias AS aro_alias, c.model AS aco_model, c.foreign_key AS aco_foreign_key
      FROM `jos_support_acl_aros_acos` AS m
      LEFT JOIN `jos_support_acl_aros` AS r
      ON m.aro_id=r.id
      LEFT JOIN `jos_support_acl_acos` AS c
      ON m.aco_id=c.id
  17. SELECT *
      FROM `jos_users`
      WHERE `jos_users`.`username` = NULL
  18. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  19. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  20. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` IS NULL OR `m`.`publish_up` <= '2021-09-16 09:57:47' )
      AND (`m`.`publish_down` IS NULL OR `m`.`publish_down` >= '2021-09-16 09:57:47' )
      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = '0'
      AND (`mm`.`menuid` = '93' OR `mm`.`menuid` <= '0' )
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  21. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  22. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_categories'
  23. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_resources'
  24. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_whatsnew'
  25. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_newsletter'
  26. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_blog'
  27. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
  28. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
  29. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_groups'
  30. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_forum'
  31. UPDATE `jos_session`
      SET `data` = '__default|a:10:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1631786267;s:18:\"session.timer.last\";i:1631786267;s:17:\"session.timer.now\";i:1631786267;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"e362f8ba677e72eba07e998f02159257\";s:12:\"tracker.ssid\";s:32:\"e362f8ba677e72eba07e998f02159257\";s:12:\"tracker.rsid\";s:32:\"e362f8ba677e72eba07e998f02159257\";s:13:\"session.token\";s:32:\"33e6b24b97713da4c1678cd0dbec6f85\";}',`time` = '1631786267',`ip` = '3.227.235.216'
      WHERE `session_id` = 'e362f8ba677e72eba07e998f02159257'
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:21
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:20
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:21
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:21
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:113
  • onAfterInitialise Method plgSystemReferrerpolicy::onAfterInitialise /core/plugins/system/referrerpolicy/referrerpolicy.php:21
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:21
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:21
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:21
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:21
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:21
  • onAfterRoute Method plgSystemPassword::onAfterRoute /core/plugins/system/password/password.php:21
  • onDisplay Method plgCaptchaRecaptcha::onDisplay /core/plugins/captcha/recaptcha/recaptcha.php:74
  • onAfterDispatch Method plgSystemMobile::onAfterDispatch /core/plugins/system/mobile/mobile.php:22
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:60
  • onAfterDispatch Method PlgSystemHighlight::onAfterDispatch /core/plugins/system/highlight/highlight.php:25
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:21